22 April 2024
Trafalgar House, a specialist third-party pensions administrator, today announced they have achieved their seventh consecutive Investor in Customers (IIC) Gold Status.
Following rigorous assessment, the prestigious IIC accreditation is awarded to those organisations providing an exceptional customer experience and is based on feedback from pension scheme members, clients and staff. Organisations must also have demonstrated key principles around understanding and meeting client needs, delighting clients and engendering loyalty. The top gold status is given to those organisations who excel in all areas.
Garry Wake, Managing Director at Trafalgar House; said: “We pride ourselves on leading the way when it comes to customer service and satisfaction. Our clients rely on us, and we take that extremely seriously. Good administration underpins every well managed pension scheme, get administration right and much of the rest will follow. With administration often suffering from a bad reputation when it comes to client and member care this achievement is even more rewarding and very clearly demonstrates that schemes should expect nothing less than excellence from all their providers.“
Wake continued: “To have achieved this acknowledgement and to have upheld it for the seventh-year running is testament to the consistency our hardworking team – not only experts in their respective fields but committed, friendly and conscientious individuals, always putting members first. And we never rest on our laurels, we will continue to proactively seek out all ways we can further enhance our support to clients and members not just over the key milestones in their journeys but in their day-to-day experiences. “
(ENDS)
